Terms of service
Terms and Conditions – Nordic Essential Products AB
These general conditions apply when you as a consumer place an order via www.essentiaglow.se, www.lifenutrition.net, or www.lifenutrition.se and related pages. An agreement is then entered into between you and Nordic Essential Products AB, organisation number SE556870447101. Detailed contact details and other information about Nordic Essential Products AB appears on the website. The terms and conditions are only applicable to customers who are consumers and who place orders via the website.
Nordic Essential Products AB is certified by safe e-commerce and follows their rules and regulations for distance trading.
In order to order on the website, the Customer must be 18 years of age. Nordic Essential Products AB does not, according to Swedish law, accept credit purchases for persons under the age of 18. Nordic Essential Products AB reserves the right in individual cases to refuse or change a Customer's order (for example, if the Customer has provided incorrect personal data and/or has payment objections).
Nordic Essential Products AB reserves the right for final sales and any image and writing errors on the website, for example errors in product description or technical specification, incorrect prices and price adjustments (such as changed prices from suppliers, currency changes) or incorrect information regarding whether an item is in stock. Nordic Essential Products AB reserves the right to correct any such errors and to change or update the information at any time. If an incorrect price has been entered for an item that the Customer has ordered, Nordic Essential Products AB of course to notify the Customer of this and wait for the Customer's approval of the corrected price before Nordic Essential Products AB continues with the order. All image information on the website should be viewed exclusively as illustrations. Such illustrations cannot be guaranteed to represent the number of items the Customer will receive or the exact appearance, functions or origin of the item. Nordic Essential Products AB is not responsible for information on the website that comes from a third party.
The website, as well as all its content, is owned by Nordic Essential Products AB. The information is protected by, among other things, intellectual property and market laws. This means that trademarks, company names, product names, images and graphics, design, layout and information about goods, services and other content may not be copied or used without written approval from Nordic Essential Products AB.
Agreement and order
In order to make a purchase via the website, the Customer must accept the Terms and Conditions. By accepting the Terms and Conditions, the Customer undertakes to comply with the Terms and Conditions in their entirety, as well as agreeing that he has read the information about personal data and consented to the use of personal data and cookies according to Nordic Essential Products AB,s Privacy Policy, see Privacy Policy.
A purchase agreement is only entered into when Nordic Essential Products AB confirmed the Customer's order and the Customer received order confirmation from Nordic Essential Products AB by email. Nordic Essential Products AB invites the Customer to save this order confirmation for any contacts with Nordic Essential Products ABs customer service. The customer can withdraw his order until it has been confirmed by Nordic Essential Products AB. If the order is revoked, it will Nordic Essential Products AB to refund any payments made by the Customer or its payment or credit card company in respect of the order.
Customer data
Nordic Essential Products AB recommends that the Customer should create a member account before the Customer shops on the website. When the Customer registers his membership account and/or is to complete an order, the Customer will be asked to provide certain personal data. The Customer confirms that the information the Customer fills in is correct and complete and is responsible for incorrectly filled information. Information about Nordic Essential Products ABs processing of personal data can be found in Nordic Essential Products ABs Privacy Policy, which is part of these Terms.
Prices, fees and payment
When ordering via the website, the prices stated on the website apply. Prices are stated in Swedish kronor and include VAT. Prices do not include payment and shipping fees, which are listed separately.
The customer can pay in ways specified on the website. Read more about our payment methods and discounts on the website. Nordic Essential Products AB has the right to charge the Customer already in connection with the order, unless invoice payment or another similar payment method has been chosen by the Customer and approved by Nordic Essential Products AB. In case of invoice payment or partial payment can Nordic Essential Products AB or its partners will make a credit report. In such case, you will be informed about this. Nordic Essential Products AB reserves the right not to always offer all payment methods, alternatively to change the payment method if the one chosen by the Customer for some reason does not work at the time of the purchase. Please note that any restrictions on payment options are stated on the website.
Promotions and offers
Nordic Essential Products AB may from time to time offer promotions on the website that may have more favourable terms than what appears in these Terms and Conditions, e.g. regarding payment or extended right of withdrawal. These more favourable conditions apply as long as the campaign is active and for the specific goods indicated by Nordic Essential Products AB in connection with the campaign. Nordic Essential Products AB reserves the right to withdraw such promotions at any time. In the event of termination or cancellation of a campaign, these Terms and Conditions apply without modification. Offers on specific items on the website are valid for a limited time and while stocks last.
Delivery and transport
Goods that are in stock are normally delivered within the number of working days specified on the website. More information about Nordic Essential Products AB's delivery of goods and conditions for delivery can be found under Delivery conditions.
The expected delivery time of the item is shown in the order confirmation, in the checkout and/or on the current one the product page on the website. Unless otherwise specifically agreed and a delivery takes more than 30 working days and this is not due to you as a customer, you have the right to cancel the purchase.
If packages are to be redeemed, the Customer must do so within the time specified in the notification. Packages must normally be picked up in person with valid identification and order number. The customer always receives a notification showing where and when the package is to be picked up. Notification can take place via email, regular mail and if the Customer has provided a mobile number, also via phone calls or SMS. If the Customer does not pick up the package has Nordic Essential Products AB right to charge the Customer a fee of SEK 250 for completed work and shipping charges. Please note that unredeemed packages do not fall within the scope of the right of cancellation or free returns.
Right of withdrawal
When purchasing goods through our website, a 14-day right of withdrawal always applies in accordance with current consumer protection legislation. This means that the Customer has the right to cancel his purchase by giving notice to Nordic Essential Products AB within 14 days from when the Customer or the Customer's representative receives the ordered item (the cancellation period).
The right of withdrawal does not apply to the following types of goods:
- goods with a broken seal (e.g. dietary supplements, cosmetic products)
- goods that can quickly deteriorate or become too old (for example food)
The right of withdrawal can only be applied to the entire set. Nordic Essential Products AB does not accept returns of selected parts of a purchased set (but you can return the entire unopened set).
In connection with an order for goods for which the right of withdrawal does not apply, the Customer receives clear information about this. If an item has been sealed, the Customer must not break the seal if he wishes to be able to exercise his right of withdrawal. The right to change your mind thus ends when the Customer breaks the seal.
If the Customer wishes to cancel the purchase, the Customer must, before the expiry of the cancellation period, send a further message to Nordic Essential Products AB. The Customer must enter his name, address and other relevant information, e.g. order number, invoice number and name of the item in the message. If the Customer does not wish to use the above notification option, the Customer can use the standard form for exercising the right of withdrawal developed by the Swedish Consumer Agency. Packages that are not picked up at an agent do not fall within the scope of the right of withdrawal and allow Nordic Essential Products the right to charge the customer SEK 250 in fees for completed work and shipping charges.
When exercising the right of withdrawal, the Customer pays the return shipping and is responsible for the condition of the goods after the Customer has received the goods and during the return shipping. The item must be returned within 14 days from the date on which notice of the exercise of the right of withdrawal was given to Nordic Essential Products AB. The item must be sent well packaged, in good condition and in the original box.
When the Customer regrets his purchase, he pays Nordic Essential Products AB return the amount the Customer paid for the item, including delivery costs. Exceptions apply to any additional delivery costs as a result of the Customer choosing a delivery method other than the standard delivery which Nordic Essential Products AB offers. When part of an order is returned, the delivery cost is not refunded.
Nordic Essential Products AB pays back the amount as soon as possible, but no later than within 14 days from that date Nordic Essential Products AB received the Customer's notice of exercise of the right of withdrawal. Nordic Essential Products AB, however, must wait with the refund until Nordic Essential Products AB received the goods or the Customer has shown that the goods have been sent back, e.g. through a submission receipt. The refund will be made to the Customer via the payment option that the Customer chose, provided that no other agreement has been made or that there are obstacles to such a refund.
Products
All products we sell on Nordic Essential Products AB are approved for use in Sweden. All products sold at Nordic Essential Products AB is only a supplement to advice from your doctor and/or therapist and is in no way intended to replace any medical examination or need for medical care.
The products on Nordic Essential Products AB should not be used as an alternative to a varied diet. The recommended daily dose stated on the packaging should not be exceeded. Consider the importance of a varied and balanced diet and a healthy lifestyle. If you are pregnant, breastfeeding, suffering from an illness or being treated with medication, you should always consult a doctor before using the products of Nordic Essential Products AB.
Warranty and complaint
The right of complaint covers goods that are faulty according to current consumer protection legislation. Customers who wish to claim an error in an ordered product must contact Nordic Essential Products AB as soon as possible after the error is discovered via the contact details provided on the website. Complaints made within two months of the Customer discovering the fault are always considered to have been submitted in good time. The customer has a three-year right of complaint on goods purchased on the website.
Nordic Essential Products AB is responsible for the return shipping for approved complaints.
When the complained item has been returned and the complaint has been approved will Nordic Essential Products AB to compensate the Customer in accordance with current consumer protection legislation. Nordic Essential Products AB strives for this to happen within 30 days from the date that Nordic Essential Products AB received the complaint, but it may take longer depending on the nature of the product. Nordic Essential Products AB reserves the right to refuse a complaint if it turns out that the product is not faulty according to current consumer protection legislation. In case of complaints follows Nordic Essential Products AB guidelines from the General Complaints Board or equivalent boards in other European countries. More information is available at www.konsumentverket.se .
Links
Nordic Essential Products AB may link to other external websites Nordic Essential Products AB’s control, and websites outside Nordic Essential Products AB’s control may link to the website. Although Nordic Essential Products AB trying to ensure that Nordic Essential Products AB only links to sites that share Nordic Essential Products ABs personal data and security regulations according to the Privacy Policy are Nordic Essential Products AB not responsible for the protection or confidentiality of information or personal data provided by the Customer on other websites. The customer should exercise caution and read the personal data regulations of the website in question.
Force majeure
Nordic Essential Products AB is not responsible for delays caused by circumstances such as Nordic Essential Products AB unable to control such as general labour dispute, war, fire, lightning strike, terrorist attack, changed authority regulation, technical problems, failure in electricity/telecommunication/data connections or other communication as well as failure or delay in services from subcontractor due to circumstance specified here . These circumstances shall constitute a basis for exemption which entails exemption from damages and other penalties. If any such situation should arise inform Nordic Essential Products AB the Customer partly at the beginning and partly at the end of the time for the current situation. If the circumstance has lasted longer than two months, both the Customer and Nordic Essential Products AB right to cancel the purchase with immediate effect.
Changes to the Terms
Nordic Essential Products AB reserves the right to make changes to these Terms and Conditions at any time. Any changes to these Terms and Conditions will be posted on the website. Changes apply from the moment the Customer has accepted the Terms and Conditions (in connection with a new purchase or when visiting the website), alternatively 30 days after Nordic Essential Products AB has informed the Customer about the changes. Nordic Essential Products AB, however, recommends that the Customer keep up-to-date on the website regularly to be aware of any changes to the Terms and Conditions.
Invalidity
If a court, authority or arbitration panel should find that any provision of these Terms and Conditions is invalid or unenforceable, the provision in question and all other provisions shall be valid and enforceable to the extent permitted by applicable law. The provisions declared invalid or unenforceable will be replaced by relevant legal guidance and advice.
Applicable Law and Dispute
Disputes must primarily be resolved by consensus after discussion with Nordic Essential Products AB’s customer service.
If the dispute cannot be resolved in agreement with Nordic Essential Product’s customer service, as a Customer, you can contact ARN (The National Board for Consumer Disputes) at www.arn.se. You can also submit complaints directly online via the European Commission's platform for mediation in disputes, which you can find at the following link http://ec.europa.eu/consumers/odr . If you submit a complaint via this platform, your case is automatically forwarded to the appropriate nationally responsible dispute resolution body. This dispute resolution body then contacts us and tries to resolve the dispute without court involvement.
In case of any dispute follows Nordic Essential Products AB decision from ARN or equivalent dispute resolution body.
Disputes concerning the interpretation or application of these Terms and Conditions shall be interpreted in accordance with Swedish law and decided as above or in the last instance by a general court.